At Walkie Talkie Service BD, we value the trust you place in us when purchasing communication equipment or seeking technical services. This Privacy Policy outlines how we collect, use, and protect your information when you visit our site, purchase walkie-talkies, book a repair, or apply for a walkie-talkie license through our consultancy.

1. Information We Collect

We collect information to provide better services to all our users. This includes:

  • Personal Identification Information: Name, email address, phone number, and shipping/billing address.
  • Service-Specific Data: Device model and serial numbers for repair services, and government-issued ID or business registration details for license processing.
  • Payment Information: Handled securely via encrypted third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
  • Technical Data: IP address, browser type, and usage patterns via cookies to improve website performance.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • Order Fulfillment: To process and deliver your authentic walkie-talkie devices.
  • Repair Updates: To communicate the status of your equipment repairs.
  • Licensing Assistance: To submit applications to regulatory bodies on your behalf (with your explicit consent).
  • Marketing: To send updates on new arrivals or maintenance tips (only if you opt-in).

3. Data Protection & Security

We implement a variety of security measures to maintain the safety of your personal information:

  • SSL Encryption: All sensitive data transmitted via the site is encrypted using Secure Socket Layer technology.
  • Limited Access: Only authorized employees handling your specific repair or license application have access to your personal data.

4. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We only share data with:

  • Shipping Carriers: Delivery services to deliver your orders.
  • Regulatory Authorities: For the sole purpose of processing your walkie-talkie license.
  • Google Analytics: To help us understand how customers use our site.

5. Cookies Policy

Our website uses “cookies” to enhance user experience. You can choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.

6. Your Rights (GDPR/CCPA)

Depending on your location, you have the right to:

  • Request a copy of the data we hold about you.
  • Request that we correct or delete your personal information.
  • Withdraw consent for marketing communications at any time.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Walkie Talkie Service BD

Email:  sales@walkietalkieservicebd.com
Phone: +88 01796599013
Address: Uttara, Dhaka